FAQ'S

You can book Online, call or text salon on 0419 498 872. Please email info@bellevousdayspa.com for Cosmetic Tattooing appointments.

Please allow up to 48 business hours for a response. A deposit is required to secure your appointment and will be deducted off your treatment on the day, if you miss or fail to show up you will forfeit your deposit.

Appointment durations are listed online when booking.
The length of your appointment depends on the service you choose and typically ranges from 15 to 90 minutes. If you're unsure how long your appointment will take, simply click “Book Now” on our homepage to view service details, or feel free to contact us directly. Our team is always happy to assist!

We have two locations. Our store locations:

• 15 Windward Close, Tarneit, Victoria.
• 313 Somerville Road, Yarraville, Victoria.

Absolutely! All of our products are available online & at both of our store locations:

• 15 Windward Close, Tarneit, Victoria.
• 313 Somerville Road, Yarraville, Victoria.

No worries, just give us a call or send a message as soon as you can. We'll do our best to adjust your appointment and find the best solution together!

Life happens, we totally understand! If you need to cancel or reschedule, please let us know as soon as possible. The more notice you give, the better we can accommodate you and offer the spot to someone else.

A deposit is required to secure your appointment and will be deducted from your treatment on the day. If you miss your appointment or fail to show up, your deposit will be forfeited.

Here’s a condensed and reworded version of your return and refund policy. It keeps the friendly tone and all the essential details, while making it much easier to read:

Returns & Refunds Policy

We accept returns within 30 days of purchase. To be eligible, items must be unused, in original condition, and in original packaging, with proof of purchase.

Non-returnable items include:

• Gift cards
• Downloadable software
• Some health/personal care items
• Intimate/sanitary products
• Perishables (e.g. food, flowers)
• Hazardous or flammable goods

Partial refunds may apply for items that are opened, used, damaged, or missing parts not due to our error.

Refunds:

Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed to your original payment method.

Late or missing refund?

Check your bank/credit card, then contact us if it still hasn't appeared:

📧 info@bellevousdayspa.com

Sale items:

Only full-priced items are eligible for refunds.

Exchanges:

We only replace items if they are defective or damaged. Please email us to arrange this.

Gifts:

If marked as a gift at purchase, you’ll receive a gift credit once we receive the return. If not marked as a gift, refunds go to the original purchaser.

Return Address:

Belle Vous Day Spa
15 Windward Close, Tarneit VIC 3029, Australia

Shipping:

Return shipping is at your own cost and is non-refundable. We recommend using a trackable service for items over $75, as we can’t guarantee receipt of returned items.

Let me know if you'd like this formatted for your website, printed materials, or policies page!

• Free Standard Shipping on orders over $100
• $10 Standard Shipping via Australia Post (3–10 business days after dispatch)
• $15 Express Shipping via Australia Post (1–2 business days after dispatch)

If all ordered items are in stock, they’ll be shipped together in one parcel.

We ship to Parcel Lockers and Parcel Post addresses.

International shipping is currently unavailable, but it will be soon, stay tuned!

Yes! If you're local, you'll have the option to select "Pick Up" at checkout.