• $15 Standard Shipping via Australia Post (3–10 business days after dispatch)
• $20 Express Shipping via Australia Post (1–2 business days after dispatch)

If all ordered items are in stock, they’ll be shipped together in one parcel.

We ship to Parcel Lockers and Parcel Post addresses.

International shipping is currently unavailable, but it will be soon, stay tuned!

Returns & Refunds Policy

We accept returns within 30 days of purchase. To be eligible, items must be unused, in original condition, and in original packaging, with proof of purchase.

Non-returnable items include:

• Gift cards
• Downloadable software
• Some health/personal care items
• Intimate/sanitary products
• Perishables (e.g. food, flowers)
• Hazardous or flammable goods

Partial refunds may apply for items that are opened, used, damaged, or missing parts not due to our error.

Refunds:

Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed to your original payment method.

Late or missing refund?

Check your bank/credit card, then contact us if it still hasn't appeared:

📧 info@bellevousdayspa.com

Sale items:

Only full-priced items are eligible for refunds.

Exchanges:

We only replace items if they are defective or damaged. Please email us to arrange this.

Gifts:

If marked as a gift at purchase, you’ll receive a gift credit once we receive the return. If not marked as a gift, refunds go to the original purchaser.

Return Address:

Belle Vous Day Spa
15 Windward Close, Tarneit VIC 3029, Australia

Shipping:

Return shipping is at your own cost and is non-refundable. We recommend using a trackable service for items over $75, as we can’t guarantee receipt of returned items.

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If you're local, you'll have the option to select "Pick Up" at checkout.